k9win Digital Pty Ltd (ABN 84 629 447 381), trading as k9win Casinos (“we,” “our,” or “us”), operates the website k9wincasino.com (the “Site”). We are committed to protecting the privacy and security of personal information collected from our users.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Information We Collect
Personal Information
We may collect the following categories of personal information:
Contact Information:
- Name
- Email address
- Phone number
- Postal address
Technical Information:
- IP address
- Browser type and version
- Operating system
- Device identifiers
- Referring/exit pages
- Date and time stamps
- Clickstream data
Usage Information:
- Pages visited on our Site
- Time spent on pages
- Links clicked
- Search queries
- Casino reviews accessed
- Interaction with site features
Communication Records:
- Email correspondence
- Contact form submissions
- Customer support inquiries
- User feedback and complaints
Optional Information:
- Demographic information (age, location)
- Gambling preferences
- Newsletter subscription preferences
Information Collected Automatically
We automatically collect certain information when you visit our Site using cookies, web beacons, and similar tracking technologies. For detailed information about our use of cookies, please see our Cookie Policy.
Information from Third Parties
We may receive information about you from:
- Social media platforms (if you interact with our social media accounts)
- Analytics providers
- Advertising networks
- Affiliate partners
- Online casinos (regarding user experiences shared with us)
How We Use Your Information
We use collected information for the following purposes:
Site Operation and Improvement
- Providing access to Site content and features
- Personalizing user experience
- Analyzing Site usage patterns
- Improving Site functionality and performance
- Developing new features and services
- Conducting research and analytics
Communication
- Responding to inquiries and support requests
- Sending newsletters and promotional communications (with consent)
- Providing updates about Site changes or new content
- Sending administrative notifications
Marketing and Advertising
- Delivering targeted advertisements
- Measuring advertising effectiveness
- Affiliate marketing activities
- Promotional campaigns
Legal and Security
- Complying with legal obligations
- Enforcing our Terms and Conditions
- Detecting and preventing fraud or security breaches
- Protecting our rights and property
- Resolving disputes
Legal Basis for Processing (Australian Privacy Principles)
We collect and process personal information under the following legal bases:
- Consent: You have provided explicit consent for specific processing activities
- Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., Site improvement, fraud prevention)
- Legal Obligations: Processing is required to comply with applicable laws and regulations
- Contractual Necessity: Processing is necessary to fulfill our obligations under our Terms and Conditions
Disclosure of Personal Information
We may disclose your personal information to:
Service Providers
Third-party vendors who perform services on our behalf:
- Web hosting providers
- Analytics services (Google Analytics)
- Email marketing platforms
- Customer relationship management systems
- Payment processors (for transaction processing)
- Technical support providers
Affiliate Partners
Online casinos and gambling operators with which we maintain affiliate relationships. Disclosure occurs when you click affiliate links or register at casinos through our Site.
Advertising Partners
Advertising networks and platforms that deliver targeted advertisements on our behalf.
Legal and Regulatory Authorities
Government agencies, regulatory bodies, law enforcement, or courts when:
- Required by law or legal process
- Necessary to protect our rights or property
- Required to investigate suspected fraud or security issues
- Mandated by court order or subpoena
Business Transfers
In connection with corporate transactions including mergers, acquisitions, asset sales, or bankruptcy proceedings, your information may be transferred to successor entities.
International Data Transfers
Some of our service providers and affiliate partners are located outside Australia. When we transfer personal information internationally, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses
- Privacy Shield frameworks (where applicable)
- Equivalent privacy protection mechanisms
Countries to which we may transfer data include:
- United States
- European Union member states
- United Kingdom
- Malta
- Canada
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods:
- Account information: Duration of account activity plus 7 years
- Communication records: 7 years from last contact
- Technical data: 26 months
- Marketing data: Until consent is withdrawn or 3 years of inactivity
After retention periods expire, we securely delete or anonymize personal information.
Your Privacy Rights
Under Australian privacy law, you have the following rights:
Access
You may request access to personal information we hold about you. We will provide access within 30 days of verified requests, subject to limited exceptions under the Privacy Act.
Correction
You may request correction of inaccurate, incomplete, or outdated personal information. We will make requested corrections within a reasonable timeframe.
Deletion
You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
Objection
You may object to processing of personal information for direct marketing purposes or based on legitimate interests.
Restriction
You may request restriction of processing in certain circumstances, including when accuracy is contested or processing is unlawful.
Data Portability
You may request a copy of personal information in a structured, commonly used, machine-readable format.
Withdraw Consent
You may withdraw consent for processing activities that rely on consent as the legal basis. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.
Complaint
You may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Australian Privacy Principles.
Office of the Australian Information Commissioner
Website: oaic.gov.au
Phone: 1300 363 992
Email: [email protected]
Exercising Your Rights
To exercise your privacy rights, contact us.
We will respond to verified requests within 30 days. We may require identity verification before processing requests.
Cookies and Tracking Technologies
We use cookies and similar technologies to collect information and improve user experience. For detailed information, please see our Cookie Policy.
Cookie Types:
- Essential cookies (required for Site functionality)
- Analytics cookies (usage tracking and analysis)
- Advertising cookies (targeted advertising)
- Preference cookies (user settings and preferences)
You can control cookie settings through your browser preferences. Disabling certain cookies may affect Site functionality.
Third-Party Links
Our Site contains links to third-party websites, including online casinos. We are not responsible for the privacy practices of external sites. We recommend reviewing privacy policies of any third-party sites you visit.
Security Measures
We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction:
- Encryption of data in transit (SSL/TLS)
- Secure server infrastructure
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
- Incident response procedures
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of personal information.
Data Breach Notification
In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988.
Children’s Privacy
Our Site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will delete it promptly.
Parents or guardians who believe we may have collected information from a minor should contact us immediately at [email protected].
Marketing Communications
We may send marketing communications to users who have consented to receive them. Marketing communications include:
- Newsletter subscriptions
- Promotional offers
- Casino bonus updates
- Site announcements
Opting out of marketing communications does not affect transactional or administrative communications.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated through:
- Prominent notice on the Site
- Email notification to registered users
- Updated “Last Updated” date
Continued use of the Site after changes become effective constitutes acceptance of the updated Privacy Policy.
Governing Law
This Privacy Policy is governed by the laws of Western Australia and the Commonwealth of Australia. Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the courts of Western Australia.
Australian Business Number (ABN): 84 629 447 381
Regulatory Compliance: This Privacy Policy complies with the Privacy Act 1988 (Cth), Australian Privacy Principles, and applicable Australian consumer protection laws.